Conversational AI Commerce
Commerce conducted through conversational AI tools like chatbots and voice assistants instead of traditional click-based shopping.
Explanation
Conversational AI Commerce uses chatbots, voice assistants, and AI-powered messaging to enable real-time, personalized shopping experiences. This model shifts from traditional e-commerce workflows to natural dialogue-based transactions. Marketers benefit from higher conversion rates, reduced cart abandonment, and richer behavioral data through ongoing conversations that build lasting customer relationships.
Usage context / examples
Users can order through Alexa or Google Assistant by voice, receive personalized product recommendations in real time, and have sales, support, and marketing unified into a single conversation flow.
Turkish definition
Chatbot ve sesli asistan gibi konuşma tabanlı yapay zeka araçlarıyla gerçekleştirilen ticaret modelidir.
Source: MMA Academy Sözlük