Intent (NLP)
In natural language processing, a label that identifies the goal behind a user's message, such as a chatbot request to check an order or ask for a refund.
Explanation
Intent is a core concept in natural language processing and conversational AI: it is the category assigned to a piece of user text or speech that captures what the person is trying to accomplish, separate from the specific words they used. A chatbot or voice assistant is typically trained on a labeled dataset of example phrases mapped to intents (for example 'order_status' or 'refund_request'), and it scores each new message against those known intents to decide how to respond or when to hand off to a human. Modern systems increasingly use large language models to infer intent directly rather than relying only on a fixed, pre-trained classifier. For marketers building or overseeing chatbots and customer service automation, this matters directly: how accurately a system recognizes intent determines whether automated conversations resolve customer needs or frustrate them.
Usage context / examples
A customer service chatbot classifies the message 'where is my package' under the 'order_status' intent so it can automatically pull tracking information instead of routing the customer to a human agent.
Related terms
Intent classification, chatbot, conversational AI, NLP
Turkish equivalent
Niyet (NLP)
Turkish definition
Intent (NLP), bir kullanıcı mesajının arkasındaki amacı tanımlayan ve chatbot eğitim verilerinde kullanılan bir etikettir.